Have a question? You can ask us anything and we will add it to our frequently asked questions. 

Frequently Asked Questions

We have tried to make our website as clear and transparent as possible. However, we may not have covered everything you need to know or you may have missed something. Below is a list of our most frequently asked questions which we will keep updated.

Customers are given access to their client area which gives access to the same tools many SEO agencies use. This process is backed up with technical support from our experienced SEO technicians. Note that our technicians are limited to the tools within the client area and offer very limited SEO advice only. They cannot help with technical implementation. Support is via our help desk and we aim to answer all tickets with two working days.

We secure high-quality links using business citations. We offer business listings on the leading UK local citation sites and most trusted by Google (note that this changes on a regular basis). This process will help win new customers by finding your business online and improved localised search engine rankings. For best result, you can also make sure to provide a complete and accurate information about your business Name, Address and Phone Number (NAP) for the reason that it plays a big role in online visibility especially in Google.

The DIY SEO plan is pretty much hands-off with some SEO advice thrown in. Our Premium plan is hands-on but customers need to have realistic expectations and cannot expect to compete with companies spending thousands of pounds on their SEO. However, in most cases with the right keyword approach, patience and client cooperation we can secure Top 10 listings.

We require a 30 day notice period and then we will no longer charge your account. 

Tool Settings

You can select the search engine and location in the project settings, under the Search Engines tab.

You can monitor rankings for a country, city or region. Just start typing a name of the city or a zip code in the corresponding field and choose what’s needed from the offered list. Up to 5 search engines/locations can be added to a project.

More details on adding search engines and locations. (Add video tut)

Accuracy of rankings

The ranking results are taken directly from search engines. We store a cached copy of the search engine results received while checking the rankings.

To make sure that each and every value is precisely correct, please click the value and it will bring up the cached copy.

When you enter a query into the Google search box, the search engine will show the SERP according to your preferences and the topics you are interested in. That’s one of the reasons why the rankings you see while checking the positions in SEO Ranking differ from what you see in the Google SERP. SEO Ranking shows pure results that are not influenced by the user’s prior Googling history.

There are a lot of factors that influence results in your browser. Here are the basic ones:

  1. Previous search history. To avoid getting personalized search results, you need to search in incognito mode.
  2. Location and browser interface language. Google shows results strictly based on the user’s location (the search engine determines it by the IP and location). To help users who want to see Google’s results for other locations, we’ve developed a tool called Google Location Changer. It enables users to see search results provided by the main search engines for any country, city, county, location and municipality. Just enter a query, choose a language and a location (an IP code, for example).

All factors that can influence search results can be found in our blog.


The Backlink Monitoring module allows to track the backlinks of your website and their parameters. You can manually add all the links, import a list from Google Search Console or any .CSV file. The status of all added links will be checked automatically every week.

The Backlink Checker tool helps you discover the backlinks of any domain/URL, and, if necessary, analyse them against over 15 parameters. The tool works perfectly for the link popularity audit of any domain, including that of your competitors.

To delete backlinks, go to Backlink Monitoring tool, tick the checkmark next to the links you want to delete from the table, then choose the “Delete” option from the upper menu, as shown below.


Website Audits

The website audit starts automatically when you create a new project. To restart the audit, click the appropriate button in the “Website Audit” module. Also, you can set up a schedule for automatic rechecks – once per week or month in the Settings.



Since your website is checked against dozens of parameters, we can’t predict exactly how long it will take the system to complete the audit. It depends on the number of pages and images on the website, whether there is a crawl delay in the robots.txt file, as well as the internal queue in the system. You will be able to monitor the crawling process in the Website Audit module.

You will get a notification via email once the audit report has been generated.


The Website Audit scans all pages of a website and provides an analysis along with suggestions on how to fix identified problems. An example of the report can be found here.

The On-Page SEO Checker audits a certain URL and evaluates how well it is optimised for a certain query. It detects mistakes that negatively affect the given page’s search engine ranking. An example of the report can be found here.

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